FAQ | Future Yard

FAQ

FAQ

Coming down to 75 Argyle Street to see us, or thinking about it? Got a query that needs answering? These handy frequently asked questions should cover everything! Follow us on Twitter and Instagram for the latest updates.

 

When is Future Yard open?
We’re open every day, indoors and outdoors. Our garden is open if you want to enjoy the glorious sunshine, or you can sit inside in the bar. Full details of our service and opening hours can be found here (generally Mon-Thurs 9am-11pm; Fri-Sat 9am-12am; Sun 10am-11pm).

When are live gigs happening?
During the COVID-19 restrictions, we were only able to host limited capacity, socially-distanced shows in our Live Room. From 19th July 2021 onwards, all of our live shows will be open at full capacity (350 inside) – and we’ve got an amazing post-lockdown party planned in for Friday 23rd July! You can see our full live programme listings here.

Do I need to book a table for the bar or garden?
We will not be taking any advance bookings – pick your table when you arrive at the venue. We know that people like to make plans in advance – and we all have one friend in the group whose organisation skills are the glue that holds it together! But with the prospect of no-shows and the fact that we’re just getting started, we just can’t take any reservations. But fear not, because we’ve got loads of room and loads of tables, so we’re sure we’ll be able to fit you in.

Will we be sat in our groups?
As per the current COVID-19 restrictions, groups inside are limited to a maximum of six people; and outside groups are limited to a maximum of 30 people. All service will be table service, with customers seated at a designated table. Our amazing staff will be on hand to make sure you’ve got everything you need, and we’ll bring everything direct to you.
Please arrive all together in your group. If there is a queue, we won’t be able to jump people up to join a group already seated in the Garden – this is why we ask you to arrive all together in your group as much as possible.
The current Covid-19 restrictions mean that mingling isn’t an option right now, which is the reason for designated tables.
After 19th July, there are no restrictions on numbers of people who can gather in a group outside or inside.

If there’s a gig on, can I still come in for a drink?
Yes, of course! The shows take place inside in the Live Room, and you’ll need a ticket to get in any of the shows. But the rest of the building remains open to the public – the bar and garden – which you don’t need a ticket for. Even if the show is sold-out, you can still come in and have a cuppa, get some food or enjoy our fine range of refreshments! On some occasions we will have live music outside, as one-off events or as part of festivals or all-dayers; in those circumstances we’ll communicate in advance what times the non-ticketed garden and bar areas are open from.

Can I pay by cash?
We are operating a fully cashless service, with orders taken via an online menu – you’ll be able to access this via a QR code on your table when you’re sat down. Staff will also be on hand to assist with taking orders. This system has proved really successful in getting food and drinks orders to you really quickly, and without the hassle of waiting at a bar. Once you’re used to it, you won’t want to go back to ordering at the bar! The online menu has the full food and drinks menu for you to view, and with a few clicks you can pick what you want, and you don’t even need to move from your seat.
After 19th July, we will revert to ordering and serving at the bar – but all payments will remain contactless and cashless.

Are you family friendly?
Yes, kids are most definitely welcome, so long as they’re with big kids (18+)! We’re a family-friendly environment, and we have high chairs and baby-changing facilities. We also stock some lovely child-friendly drinks and food options. Saturday and Sunday afternoons are the perfect chill environment to bring your little ones down with you.

Are dogs allowed?
Yes, so long as they stay on a lead. We’d love you to bring your four-legged friends with you – and make sure you share a pic of them online enjoying the sun in the Garden! We have dog bowls and dog treats as well.

I bought a ticket for a show at Future Yard, who do I speak to about that?
If you have any queries about a ticket you’ve bought for a show, please first contact the ticket vendor. For all in-house Future Yard shows, this will be Seetickets – and you can contact their excellent Customer Service team here. For external promoters this may be different, so please check with whatever platform you bought your ticket from. If you have any other general ticketing enquiries, drop us a line here.

I lost something at Future Yard. How do I get it back?
Please see our Lost Property Policy here. If you lose something at Future Yard, please try to tell a member of staff as soon as possible. If you don’t realise til you left the venue, please email us on enquiries@futureyard.org. We don’t check direct messages on Instagram, Facebook or Twitter 24 hours a day, so email is the best way to get in touch.

What is your COVID-19 safety policy?
You can view and download our full risk assessments and operating procedures here – including our inside and outdoor operations. Before 19th July 2021, all customers must check in on arrival using the NHS Covid-19 (Test and Trace) app; and all customers must wear a face covering when inside the building. These measures are part of the safe operating procedures still in place due to COVID-19, so we ask that you follow them closely. All customers must check in on arrival, not just the lead booker. A simple paper log will be kept at the entrance for those without the app active on their phone. Customers can remove their face covering when sat at their table, but we ask that you keep an appropriate mask (not a visor) on whenever you’re inside the building, e.g. going to the toilet.

What happens after 19th July?
Our COVID-19 procedures will change on Monday 19th July, when many restrictions in England are dropped. Our primary concern remains the safety of our customers and staff, so we will be keeping some measures in place. Staff will be testing daily; hand sanitisers will be situated around the building and we encourage you to use them regularly; masks do not have to be worn, but we fully support any staff or customers wearing them if they feel comfortable doing so; ordering and service reverts back to being done at the bar rather than via an online menu; NHS Test and Trace will no longer be a requirement upon entry, but the check-in code will remain at the front door for those who want to use it. You can read the full details of our plans here.

Are you showing the football?
We’re a music venue with a 350-capacity live gig space, bar, café and outdoor area which will be soundtracked impeccably by a host of great DJs. That’s our entertainment, so we won’t be showing any football during the normal season, sorry. You can always get the Tranmere match on iFollow on your phone though, our Wifi is great!

Are under-18s allowed in for shows?
Future Yard is a family-friendly licensed premises. We want to make sure that it’s as easy as possible for young people to enjoy live music safely and comfortably in our venue – but we also have to be practical that it is a licensed premises, so certain parameters are in place. For live shows, under-16s must be accompanied by a responsible adult if they would like to attend. We operate a challenge 25 policy, so you may well be asked to show ID. Under-18s will be given a specific wristband to wear. 16 and 17 year olds at live shows must vacate the premises at the end of the performance.
Under-18s are welcome in our Bar + Garden spaces when accompanied by an adult, until 9pm.

How do I apply for Sound Check?
The Sound Check application window is currently closed, but we will be starting another round of the training programme in spring/summer 2021. Please sign up to our Future Yard Training mailing list to be kept informed about the next intake, and further training and volunteering opportunities. We will be holding an Open Day at Future Yard ahead of the second Sound Check round in the spring/summer, where you can come along, meet the team and get an idea of what the whole programme entails. We will also be announcing a volunteering programme to run alongside Sound Check, offering the chance to work alongside our in-house production team on delivering high quality live events. To make sure you don’t miss out on any of this news, sign up to the mailing list now!

Can I play a gig at Future Yard?
Send us your submissions and booking ideas to submissions@futureyard.org and we’ll get the right person get back to you. We can’t guarantee that we’ll be able to reply to everything, though, as we’re only a small team!

Can I apply to work with you?
For our bars and café team, please fill out this short form. Our launch team is already in place, but we’re always keen to hear from people who would complement the existing team going forwards. If there are any other areas that you’d like to work with us, please feel free to drop us a line!

 

If you’d like to get in touch with us about anything else, see our Contact page for where to direct your queries. Thank you!