FAQ | Future Yard

FAQ

FAQ

Coming down to 75 Argyle Street to see us, or thinking about it? Got a query that needs answering? These handy frequently asked questions should cover everything! Follow us on Twitter and Instagram for the latest updates.

 

When is Future Yard open?
At the moment we’re just open Thursday-Sunday with our outdoor Garden service. You can find the full details about this service on the Garden page, including opening hours (generally Thurs/Fri 5pm-11pm; Sat 12pm-11pm; Sun 12pm-6pm, except bank holidays). From 17th May we’ll be opening up more fully with indoor service and our hours will change then, with full details to follow.

When are live gigs happening?
With the further easing of Covid-19 restrictions in England planned for 17th May (Step 3), we’re able to host limited capacity, socially-distanced shows in our Live Room from that date. We have a number of shows planned during this period, including Bella Union’s indie gems Penelope Isles and buzzing new Glasgow techno punks VLURE. Then from 21st June (Step 4) onwards, we’re expecting to be able to open the Live Room to shows at full capacity – and we’ve got some amazing gigs planned in for you! You can see our full live programme listings here.

Do I need to book a table for the Garden?
We will not be taking any advance bookings – tables will be allocated on arrival at the venue, first come, first served. We know that people like to make plans in advance – and we all have one friend in the group whose organisation skills are the glue that holds it together! But with the prospect of no-shows and the fact that we’re just getting started, we just can’t take any reservations. But fear not, because we’ve got loads of room and loads of tables, so we’re sure we’ll be able to fit you in.
At busy periods, we stagger entry times to manage the flow of people. This is a safety precaution – and it also allows us to serve you food and drinks in the best way possible. If a queue forms, the door staff will let you know an approximate waiting time or if we’re full.

Will we be sat in our groups?
As per the current Covid-19 restrictions, groups are limited to a maximum of six people. We have specific tables and spaces for groups of up to 2, up to 4 or up to 6. All service will be table service, with customers given a designated table. When you arrive, you will be taken to your table by one of the Future Yard staff: our amazing staff will be on hand to make sure you’ve got everything you need, and we’ll bring everything direct to you.
Please arrive all together in your group. If there is a queue, we won’t be able to jump people up to join a group already seated in the Garden – this is why we ask you to arrive all together in your group as much as possible.
The current Covid-19 restrictions mean that mingling isn’t an option right now, which is the reason for designated tables.

Can I pay by cash?
We are operating a fully cashless service, with orders taken through the Qbunk app – which you can download here or when you’re sat down at your table. Staff will also be on hand to assist with taking orders. This system has proved really successful in getting food and drinks orders to you really quickly, and without the hassle of waiting at a bar. Once you’re used to it, you won’t want to go back to ordering at the bar! The app has the full menu for you to view, and with a few clicks you can pick what you want, and you don’t even need to move from your seat.

Are you family friendly?
Yes, kids are most definitely welcome, so long as they’re with big kids (18+)! We’re a family-friendly environment, and we have high chairs and baby-changing facilities. We also stock some lovely child-friendly drinks and food options. Saturday and Sunday afternoons are the perfect chill environment to bring your little ones down with you.

Are dogs allowed?
Yes, so long as they stay on a lead. We’d love you to bring your four-legged friends with you – and make sure you share a pic of them online enjoying the sun in the Garden! We have dog bowls and dog treats as well.

I bought a ticket for a show at Future Yard, who do I speak to about that?
If you have any queries about a ticket you’ve bought for a show, please first contact the ticket vendor. For all in-house Future Yard shows, this will be Seetickets – and you can contact their excellent Customer Service team here. For external promoters this may be different, so please check with whatever platform you bought your ticket from. If you have any other general ticketing enquiries, drop us a line here.

I lost something at Future Yard. How do I get it back?
Please see our Lost Property Policy here. If you lose something at Future Yard, please try to tell a member of staff as soon as possible. If you don’t realise til you left the venue, please email us on enquiries@futureyard.org. We don’t check direct messages on Instagram, Facebook or Twitter 24 hours a day, so email is the best way to get in touch.

What is your Covid-19 safety policy?
You can view and download our full risk assessments and operating procedures here – including our outdoor Garden operation. All customers must check in on arrival using the NHS Covid-19 (Test and Trace) app; and all customers must wear a face covering when inside the building. These measures are part of the safe operating procedures still in place due to Covid-19, so we ask that you follow them closely. All customers must check in on arrival, not just the lead booker. A simple paper log will be kept at the entrance for those without the app active on their phone. Customers can remove their face covering when sat at their table, but we ask that you keep an appropriate mask (not a visor) on whenever you’re inside the building, e.g. going to the toilet.

Are you showing the football?
We’re a music venue with a 350-capacity live gig space, bar, café and outdoor area which will be soundtracked impeccably by a host of great DJs. That’s our entertainment, so we won’t be showing any football, sorry. You can always get the Tranmere match on iFollow on your phone though, our Wifi is great!

How do I apply for Sound Check?
The Sound Check application window is currently closed, but we will be starting another round of the training programme in spring/summer 2021. Please sign up to our Future Yard Training mailing list to be kept informed about the next intake, and further training and volunteering opportunities. We will be holding an Open Day at Future Yard ahead of the second Sound Check round in the spring/summer, where you can come along, meet the team and get an idea of what the whole programme entails. We will also be announcing a volunteering programme to run alongside Sound Check, offering the chance to work alongside our in-house production team on delivering high quality live events. To make sure you don’t miss out on any of this news, sign up to the mailing list now!

Can I play a gig at Future Yard?
Send us your submissions and booking ideas to submissions@futureyard.org and we’ll get the right person get back to you. We can’t guarantee that we’ll be able to reply to everything, though, as we’re only a small team!

Can I apply to work with you?
For our bars and café team, please fill out this short form. Our launch team is already in place, but we’re always keen to hear from people who would complement the existing team going forwards. If there are any other areas that you’d like to work with us, please feel free to drop us a line!

 

If you’d like to get in touch with us about anything else, see our Contact page for where to direct your queries. Thank you!